There is probably no plaque hanging in the headquarters of Uber Technologies Inc. with P.T. Barnum’s adage, “There’s no such thing as bad publicity.” The upstart ride sharing service has come into its own share of disruption following allegations of law avoidance software, a culture of sexual harassment, wage-related lawsuits, and regulatory scrutiny of its core business model. Recent allegations about its frat-house culture resulted in its Board of Directors hiring former Attorney-General Eric Holder to engage in a sweeping review of its workplace culture and complaint-handling systems.
The Uber Report
Holder’s full report is not publicly available as of this writing, but Uber has released a twelve page set of recommendations. Although they derive from interviews and focus groups with the company’s employees, the recommendations follow best practices for organizational effectiveness, respectful workplaces, and a diverse workforce.
Some of the recommendations refer to particular circumstances within Uber, but most of them are nevertheless applicable to all other organizations. Even those portions of the recommendations that are most specific to Uber, such as recommended changes to its senior leadership, include core principles that should be considered by other organizations, such as holding senior leaders accountable with “metrics that are tied to improving diversity, responsiveness to employee complaints, employee satisfaction, and compliance.”
In addition to the section on senior leadership, there are multipart sections on Board oversight, internal controls, review of cultural values, training, improvements to the HR and complaint-handling process, diversity and inclusivity enhancements, changes in employee policies and practices, review of employee retention factors, and review of compensation practices.
Using Their Recommendations as Your Checklist
These areas should be viewed as a checklist by other organizations: areas to review in a deliberative way to ensure regulatory compliance, market relevance, and employee engagement. Organizations, whether public or private, large or small, can achieve sharper focus and manage their employment-related risks by having organizational values that are consistent and modeled by leadership; holding persons accountable for achieving, or failing to achieve, value-based objectives; designing effective systems for reaching organizational goals, and supporting them with sufficient skills and resources; and developing practices that promote and fulfill a sense of fairness.
The Holder-Uber recommendations provide a window into some of the granular steps necessary to accomplish those goals. We recommend that executive leadership review the report and assess their organization’s related strengths and deficiencies.
We are here to assist the effort. We have engaged in workplace climate assessments and strategic discussions around the same issues addressed in the report. If you would like to discuss your options, please call or contact us.